Shipping & Returns

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers


We use the following carriers to deliver our orders:

USPS
UPS
FEDEX


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if that is what you decide. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be returned within 30 days of your purchase.  Your item must be in its original packaging and in an unused condition to be returned unless there is a manufacturer defect in which case you must contact the original manufacturer for warranty information.  

All Sales are Final. No cash refunds.  Returns will be given for store credit only.  You are responsible for the shipping return cost.  If all of the above conditions are met, please, follow the return instructions below.


1. Please email [email protected] to request a refund.

2. Mail your item to:

     DeckadencE     
     326 West Center Street
     Pocatello, ID 83204


3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Items can not be returned if the original product packaging has been opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.